We supply the phone system and manage the carrier.

We supply cloud-hosted phone systems and Yealink handsets, set up the call routing, port your numbers and manage the carrier account. Our phone clients range from single offices in Toowoomba to dealer groups with several Queensland sites.

The service

What the phone service includes.

Each item below is set up by us at the start and changed on request through the helpdesk afterwards.

Hosted PBX & VoIP

Cloud-hosted phone system with no on-premises PBX to maintain. SIP trunking to the carrier, call paths you can add as you grow, and licensing that matches your usage.

Handsets & headsets

Yealink desk phones as a preferred platform, plus wireless headsets and soft-phone apps for staff who don't need a physical handset.

Call routing

Auto-attendants, ring groups, queues, after-hours routing and holiday schedules.

Call parking

Park an incoming call on a shared slot and pick it up from any other handset in the office.

Voicemail

Voicemail-to-email on every extension, with messages delivered as audio attachments and optional transcription.

Microsoft Teams integration

Where it fits, we connect the phone service to Microsoft Teams so staff make and take external calls from the Teams app, with one contact list and one call history.

Call recording

Selective or full-time call recording with a searchable archive, used for compliance, dispute resolution and quality review.

Statistics & reporting

Call volumes, queue performance, answer rates and handling times, emailed to managers on a schedule or pulled on demand.

Work-from-anywhere

Soft-phone clients for Windows, Mac, iOS, and Android. Your desk number follows you to a laptop, a home office, or a client site.

Cutover

Old and new systems run in parallel through the switch.

We port your numbers with the carrier and schedule the switchover for your quietest hours.

Inbound calls keep landing on the existing numbers throughout, and the old system stays live until every handset has registered on the new one.

Failover

Calls fail over to 4G when the primary internet drops.

A hosted phone system depends on the internet link, the carrier circuit and the data centre that hosts it.

The design includes a second path to the phone network, automatic failover to 4G and diverse routing for inbound numbers.

Phones and IT together

The engineers who run your network also run the phones.

Our telephony clients are usually our managed IT clients too.

A call-quality fault is traced through the handset, the switch, the firewall and the carrier link by the same engineer.

Case studies

An automotive group halved its carrier fees after one review.

Automotive

$1.5 million saved on carrier bills for an automotive group

A large automotive group was paying Telstra bills that one internal attempt and one with another provider had failed to reduce. We ran an Evaluation across the whole carrier footprint (mobile fleet, data links, PABX services, voice trunks) and found duplicate services, over-provisioned plans and legacy rates that had not been renegotiated in years. We then worked with the carriers to halve the group's fees and secure backdated credits, and set up a standing strategic review of new services and renewals.

Read the full story

Switching systems

Ask these before you change phone systems.

Does Evolve Technologies install business phone systems on the Gold Coast?

Hosted PBX, SIP trunking, Yealink handsets, soft-phone apps and Microsoft Teams calling are the phone systems Evolve Technologies supplies and manages for businesses on the Gold Coast, in Brisbane and in Toowoomba. We port your existing numbers, run old and new systems in parallel during the switch, and manage the carrier afterwards under the same agreement as your IT.

Can Evolve Technologies connect our phones to Microsoft Teams?

Yes. Where it fits, Evolve Technologies connects your phone numbers to Microsoft Teams so staff make and take external calls in the app they already use for meetings, with one set of contacts and one call history. Desk phones, call queues, auto-attendants and call recording still work alongside it, and the desk number follows staff to a laptop or mobile.

Can Evolve Technologies reduce our Telstra or carrier bill?

Often, yes. Evolve Technologies reviews every carrier service a business pays for, retires duplicates, right-sizes plans and renegotiates legacy rates. One automotive group has saved over $1.5 million to date after one internal attempt and one with another provider had stalled. A carrier review can run on its own or as part of an Evaluation.

Ask for a quote on hosted phones and handsets.

The quote covers the hosted system, the handsets and the carrier plan, and lists the numbers we will port.

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