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Managed IT support from engineers in Southport and Toowoomba.

Managed IT support from Evolve Technologies covers the helpdesk, on-site visits, device management and vendor liaison, against the response targets in the agreement. New starters, replacement laptops, software updates, cloud subscriptions and the faults in between all come to our helpdesk. We fix them, keep the devices patched and monitor the servers under a monthly agreement sized to your environment.

1 hour
Response to a high-priority ticket
Monthly
On-site visits in the agreement
4-6 weeks
Typical onboarding
10 to 500+
Client size, users
See the response targets →
The agreement

Six things the agreement covers.

We size the agreement to your environment and budget at the start, and review the scope with you at each strategic review.

Helpdesk & remote support
Tickets go to our engineers, and most are closed remotely. When a fix needs hands on the hardware, an engineer comes to site.
On-site visits
A scheduled visit covers the jobs that are easier in person: replacing a failing drive, re-cabling a desk move, checking the server room and clearing the small faults staff have been working around.
Device & patch management
Workstations, laptops and servers are enrolled in our management platform. Patches, software deployments and configuration changes go out from there on a schedule, and each change is logged against the device. When Windows or macOS reaches end of support, we plan the upgrade ahead of the date.
Monitoring & alerting
Servers, endpoints and network equipment report to our monitoring around the clock. Alerts go to our engineers, who open a ticket and act on it.
Vendor liaison
We log carrier faults, software bugs and hardware warranty claims with the vendor and chase each one through to the fix.
Reporting & review
Reports list the tickets closed, the patches applied and the work still open, and we walk through them with you at the strategic review.
Employed by Evolve

Everyone who answers a ticket is on our payroll.

The helpdesk operators and the field engineers are all employed by Evolve, based on the Gold Coast or in Toowoomba.

We do not subcontract the helpdesk or send any of it offshore. The engineer who comes to your office is one of the same team that handles the phone and email tickets.

In-house IT teams

We fill the gaps around an internal IT team.

Clients with their own IT staff use us for migration projects, security hardening and the specialist work their team does not cover.

We also act as the escalation point. When a problem is beyond the internal team's scope or time, they ring one of our senior engineers and the ticket moves to us.

Sized to fit

The same service covers one office or twenty.

Our clients range from single-site professional firms to groups with hundreds of staff across several locations.

Each gets the same helpdesk and patching schedule, and a monthly cost you can forecast. When you add a site or a team, we re-scope the agreement.

Case studies

Three clients came to us with an office move, a file migration and four offices to join.

A modern office interior with a meeting table and glass partitions
Legal

A new office for OMB Solicitors, open on day one

OMB Solicitors moved into the top two floors of a new five-level Southport building in late 2022. We ran the site survey and changed the cabling and electrical plans to double the power points and network drops at each desk, built a cloud-based environment in which staff hot-desk and new hires sign in without a setup day, and coordinated the print, ISP and legal-software vendors. When the ISP missed the install date and its wireless backup failed, two load-balanced 4G services carried the office across both floors.

Read the full story: A new office for OMB Solicitors, open on day one
A bird's-eye view of a residential neighbourhood
Urban Planning

Zone Planning Group's project files moved from a NAS to SharePoint

Zone Planning Group kept its project files on an ageing NAS in Burleigh Heads, with copies at its Gladstone and Moss Vale offices. We migrated the library to Microsoft SharePoint, where it is now indexed and searchable, split it by year and by region after the first layout breached SharePoint's container limits, set up document libraries, custom lists and automated processes, and rewrote the training documentation to start from the basics once we had watched the team use it.

Read the full story: Zone Planning Group's project files moved from a NAS to SharePoint
Tower cranes over a building under construction
Construction

One network across four offices for a regional builder

A construction company with offices in Southport, Robina and two Toowoomba locations had set each site up on its own, and files moved between them as email attachments and on USB drives. We put matching firewalls into each office, joined them with site-to-site VPNs, rolled out managed Wi-Fi with a separate visitor network at each site, and gave project managers secure remote access to the shared drives and estimating software from the office or a site cabin.

Read the full story: One network across four offices for a regional builder
Common questions

Owners ask us these before they sign.

What is an Evolve Technologies Evaluation, and how much does it cost?
An Evaluation is our paid IT review. A senior engineer carries it out and writes a report and strategy covering hardware, cloud, services and software, telephony, security, and networks. Pricing starts from $1,500+GST depending on the complexity of your environment. If you proceed to Managed Services, the Evaluation fee is credited to your first month.
How much does managed IT support cost on the Gold Coast?
Evolve Technologies prices managed IT per user, per month, with the exact figure depending on the service tier and how much of your environment we manage. We do not publish a rate card because the tier and the scope change the number. You get a fixed quote after the Evaluation.
How long does onboarding with Evolve Technologies take?
Typical onboarding takes 4-6 weeks. Week 1-2 is discovery, where we audit your environment, document everything, and identify risks. Week 3-4 is transition, when we take over monitoring, helpdesk, and backups. Week 5-6 is stabilisation: we tune alerts, close out inherited issues, and brief your team. You'll have a named contact and a clear runsheet throughout.
Is the Evolve Technologies helpdesk based in Australia?
Yes. Everyone who works on your systems, from the helpdesk to management, is on the Evolve Technologies payroll and based on the Gold Coast or in Toowoomba. Nothing is offshored or outsourced.
What happens if we leave Evolve Technologies?
All documentation, passwords, configurations and accounts transfer to you or your next provider when your agreement with Evolve Technologies ends.
Does Evolve Technologies offer after-hours IT support?
We operate business hours (Monday to Friday, 8:30 am to 5:00 pm AEST) with emergency support available for existing managed clients. Critical incidents (ransomware, major outages) are covered regardless of the hour. Agreements can also include routine coverage outside those hours.
Can Evolve Technologies buy hardware and licences for us?
Evolve Technologies sources hardware, software licensing and service contracts on your behalf, often at better rates than retail, and the warranty and vendor calls go through us afterwards.
What size businesses does Evolve Technologies work with?
Our typical client staff count starts from 10 users, with most of our clients in the 20-100 staff range, and our largest clients in the 500+ staff range. Businesses outside that range can still book an Evaluation.
Does Evolve Technologies provide on-site IT support on the Gold Coast?
Every managed IT agreement with Evolve Technologies includes a scheduled site visit from an engineer based in Southport or Toowoomba, plus on-site attendance when a problem cannot be fixed remotely. We cover the Gold Coast from Coolangatta to Logan, as well as Brisbane and Toowoomba.
What is included in a managed IT support agreement with Evolve Technologies?
Helpdesk and remote support, device and patch management, around-the-clock monitoring, vendor liaison and a monthly report listing the work, sized to your environment. Cybersecurity, Microsoft 365, backup, networks and phones can sit under the same Evolve Technologies agreement, so you deal with one Gold Coast team for all of it.
Partners
Microsoft
Solutions Partner
Modern Work
Lenovo
Partner

Industries we know inside out.

Automotive
The network behind eraPower and the other DMS platforms is managed across the showroom, workshop and parts counter.
Industry page
Strata
StrataMax environments are sized for quarter-end, and owner correspondence is retained in Microsoft 365.
Industry page
Legal
LawMaster and LEAP run on servers and a Microsoft 365 tenancy we manage, with the matter files backed up.
Industry page

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