Maintenance on Best Practice and Medical Director happens outside clinic hours.

Best Practice, Medical Director and Shexie carry the patient records, the appointment book and the Medicare claiming connection. We manage the servers and desktops they run on, keep the Medical Objects and health fund claiming links working, and book maintenance for when the practice is closed.

Best Practice
Medical Director
Shexie
Medical Objects
RxWorks

Clinic hours

Scripts, results and claiming all run through the clinical software.

A consultation needs the clinical software, the script printer and the pathology feed working at that moment, and Australian privacy law sets how the patient data behind them is stored and who may open it.

Patient data security

Health information is a sensitive category under the Privacy Act, with stricter storage and access rules than ordinary customer data. Encryption at rest, role-based access and a logged audit trail are the controls that meet them.

Integration with Medicare and health funds

Medicare Online, health fund claiming and Medical Objects pathology delivery all run through the practice server and its internet link. When that link drops the claims queue up, so the connection is monitored and a second service is set up where the practice wants one.

Minimal downtime during consultations

A doctor mid-consultation cannot wait for a system to come back, so updates, reboots and server work are booked for evenings or the days the practice is closed.

Managed workstations & clinical software

The helpdesk already supports Best Practice and Medical Director.

The desktops, servers and clinical platforms are under our management, and Best Practice and Medical Director tickets are part of the helpdesk's normal week.

Updates and upgrades are booked with the practice manager for a time when the rooms are empty.

Compliant backup & encryption

Patient records are encrypted and backed up.

Encrypted backups of the practice database and patient records run automatically, with retention set to the period the health records rules require.

A test restore of the practice database runs on a schedule, and the practice manager gets the result.

Network security for sensitive data

The clinical network stays separate from the waiting room.

The network is segmented so the clinical systems sit apart from the guest Wi-Fi, the waiting room screens and visiting devices.

Firewall rules, endpoint protection and the VLANs are documented, and a new consulting room or a second site is added to the same design.

What clients say

Clients who have stayed for decades.

Several of these clients have been with us for more than twenty years.

4.9 on Google

We partnered with Evolve in 1998 and since then they have been solely responsible for the supply, maintenance and upgrading of all of our technology. Evolve excels and continuously exceeds my expectations, particularly in customer service and response times.

Dr Leong Tan

Neurosurgery, Pindara Private Hospital

Client since 1998

Common questions

Practice managers start with Best Practice and Medical Director.

Does Evolve Technologies support Best Practice and Medical Director?

In Gold Coast and Queensland practices, Evolve Technologies supports Best Practice, Medical Director, Shexie and Medical Objects. We keep Medicare and health fund claiming connections working, encrypt and back up the patient database with retention set to the regulated periods, and schedule maintenance outside clinic hours.

IT for medical practices

Clinical system reviews are done after hours.

The review covers the Best Practice or Medical Director environment, the claiming connection and the backups, with no time taken out of the consulting day.

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