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We keep the DMS responsive from the showroom to the service bay.

eraPower, Autogate and the other dealer management systems share a network with the customer records and the finance applications. We manage that network and the servers behind it across the showroom, the service centre and the parts warehouse, including the links between sites.

  • eraPower
  • Autogate
  • Revolution TUNE
  • UNITS
  • Eclipse
  • Infomedia
The dealership network

Sales, parts, service and finance all run through the DMS.

A single-site workshop and a multi-site dealer group both depend on the DMS and the network under it. The sections below cover its uptime, the customer data inside it and the links between sites.

DMS uptime & performance
Sales, parts, service and finance all work inside the dealer management system, so its server, its database and the link to each site carry the whole business.
Customer data
Customer records, finance applications and payment details each need controlled access, and the Privacy Act applies to all of them.
Multi-site & workshop connectivity
A dealer group often spans a showroom, a service centre and a parts warehouse. Each location needs a link back to the shared systems and the same firewall and endpoint standard as head office.
Managed infrastructure

We monitor the DMS servers and patch them outside trading hours.

The servers, the workstations and the DMS environment are managed by our engineers, with performance monitoring on the database and on the links between sites.

Patches go on outside trading hours, and a rising response time on the DMS server opens a ticket with our helpdesk automatically.

Site connectivity & Wi-Fi

Wi-Fi reaches the back of the workshop.

We build site-to-site VPNs, managed firewalls and enterprise Wi-Fi across showrooms, workshops and yards.

Access points are placed for the building's concrete walls, wide floor plan and outdoor yard, and a site survey confirms the coverage before the cabling goes in.

Security & compliance

Customer data and payments stay protected.

We run endpoint protection and email security, and we segment the manufacturer's equipment from the rest of the network.

Access to repair orders, customer details and finance records is set per role.

Case study

One IT review saved $1.5M.

A technician at work in an automotive workshop
Automotive

$1.5 million saved on carrier bills for an automotive group

A large automotive group was paying Telstra bills that one internal attempt and one with another provider had failed to reduce. We ran an Evaluation across the whole carrier footprint (mobile fleet, data links, PABX services, voice trunks) and found duplicate services, over-provisioned plans and legacy rates that had not been renegotiated in years. We then worked with the carriers to halve the group's fees and secure backdated credits, and set up a standing strategic review of new services and renewals.

Read the full story: $1.5 million saved on carrier bills for an automotive group
From dealer groups

Dealer groups ask how we look after the DMS.

Does Evolve Technologies support dealer management systems?
Yes. eraPower, Autogate, Revolution TUNE, UNITS and Eclipse are all supported, and Evolve Technologies manages the network and servers across the showroom, service centre and parts warehouse for dealerships and workshops on the Gold Coast and across South East Queensland. We segment manufacturer equipment from the rest of the network and review carrier bills.

Services that fit your business.

Managed IT support
Tickets, scheduled site visits, patching, monitoring and the vendor calls, under a monthly agreement.
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Network & connectivity
Firewalls, switches, Wi-Fi, VPNs and site-to-site links, designed and supplied by us and monitored around the clock.
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Telephony
Cloud-hosted phone systems, handsets, and call routing, set up and managed.
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IT for automotive

We check the DMS server, the site links and the workshop Wi-Fi first.

The report says which of the three is slowing the DMS down and what it would cost to fix.

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