The questions we hear most.

An Evaluation is our paid IT review. A senior engineer carries it out and writes a report and strategy covering hardware, cloud, services and software, telephony, security, and networks. Pricing starts from $1,500+GST depending on the complexity of your environment. If you proceed to Managed Services, the Evaluation fee is credited to your first month.

Evolve Technologies prices managed IT per user, per month, with the exact figure depending on the service tier and how much of your environment we manage. We do not publish a rate card because the tier and the scope change the number. You get a fixed quote after the Evaluation.

Typical onboarding takes 4-6 weeks. Week 1-2 is discovery, where we audit your environment, document everything, and identify risks. Week 3-4 is transition, when we take over monitoring, helpdesk, and backups. Week 5-6 is stabilisation: we tune alerts, close out inherited issues, and brief your team. You'll have a named contact and a clear runsheet throughout.

Yes. Everyone who works on your systems, from the helpdesk to management, is on the Evolve Technologies payroll and based on the Gold Coast or in Toowoomba. Nothing is offshored or outsourced.

All documentation, passwords, configurations and accounts transfer to you or your next provider when your agreement with Evolve Technologies ends.

Evolve Technologies works mainly with Microsoft, Sophos, Lenovo, Veeam, 1Password, Yealink and Cisco. Existing contracts or a preference for another vendor are worked into the plan.

Our offices are on the Gold Coast and in Toowoomba, and most of our clients are across South East Queensland, including a sizeable Brisbane client base. Evolve Technologies also supports Sydney businesses and interstate sites for Queensland clients. For a business elsewhere in Australia, the answer depends on what you run and how often someone needs to be on site.

We operate business hours (Monday to Friday, 8:30 am to 5:00 pm AEST) with emergency support available for existing managed clients. Critical incidents (ransomware, major outages) are covered regardless of the hour. Agreements can also include routine coverage outside those hours.

Evolve Technologies sources hardware, software licensing and service contracts on your behalf, often at better rates than retail, and the warranty and vendor calls go through us afterwards.

After our first conversation we can arrange references, usually from clients in a similar industry or of a similar size to you. Some clients are named in our case studies and testimonials. Others have asked not to be named, so Evolve Technologies does not publish a full client list.

Our typical client staff count starts from 10 users, with most of our clients in the 20-100 staff range, and our largest clients in the 500+ staff range. Businesses outside that range can still book an Evaluation.

Every member of the Evolve Technologies team undergoes background checks before they are given access to anything. When we work on your systems, that access is protected by MFA, logged, and limited to what the job needs. The full list of controls is published at evolvetech.com.au/security/.

Yes. Evolve Technologies fixes the tenant permissions and labels sensitive data before Copilot is switched on, writes a short AI policy for your staff, trains each role on what to use it for, and checks after ninety days whether it is saving time. Most of it builds on the Microsoft 365 licences you already have.

A 60-minute working session with a senior Evolve engineer for business owners and managers. We go through where the hours go in your business, which jobs AI can take on first, and what your Microsoft 365 tenant needs before it is switched on. You leave with a written roadmap, and you do not need to be an existing client. Sessions are booked at evolvetech.com.au/ai-strategy-session/.

Every managed IT agreement with Evolve Technologies includes a scheduled site visit from an engineer based in Southport or Toowoomba, plus on-site attendance when a problem cannot be fixed remotely. We cover the Gold Coast from Coolangatta to Logan, as well as Brisbane and Toowoomba.

Helpdesk and remote support, device and patch management, around-the-clock monitoring, vendor liaison and a monthly report listing the work, sized to your environment. Cybersecurity, Microsoft 365, backup, networks and phones can sit under the same Evolve Technologies agreement, so you deal with one Gold Coast team for all of it.

Evolve Technologies builds layered security for Gold Coast and South East Queensland businesses: Sophos MDR on every endpoint, email security with DMARC enforcement, multi-factor authentication, Sophos XGS firewalls, patching and hardening, vulnerability scanning, password management and phishing simulations, all monitored by our own engineers. Each engagement starts with an audit and is measured against the SMB1001:2026 framework.

Evolve Technologies is a Sophos Gold Partner, and Sophos MDR Complete and XGS firewalls are our standard endpoint and perimeter platforms. We are also a Duo MSP partner for multi-factor authentication, a Sendmarc MSP partner for DMARC, and a Microsoft Solutions Partner for Modern Work.

Insurers now ask for MFA, endpoint detection and response, tested backups and patching evidence before they renew a policy. Evolve Technologies documents your controls against the SMB1001:2026 framework and supplies the evidence your broker asks for. Where a control is missing, we close the gap in priority order before the renewal date.

Evolve Technologies plans and runs Microsoft 365 migrations for Gold Coast, Brisbane and Toowoomba businesses: on-premises Exchange to Exchange Online, file servers to SharePoint, and tenant-to-tenant moves after a merger. Each migration is scoped against a full inventory, rehearsed where the stakes warrant it, and cut over outside business hours with rollback criteria agreed beforehand.

Evolve Technologies holds the Microsoft Solutions Partner designation for Modern Work, which covers Microsoft 365, Teams, SharePoint, Intune and Entra ID. We also run Azure workloads and hybrid environments where some servers belong on site. The same Gold Coast and Toowoomba engineers who support your desktops run the tenant afterwards.

It depends on what the servers do. Evolve Technologies sizes cloud against your usage, growth and compliance obligations. Applications with heavy local data, such as some practice management or dealer systems, can be cheaper and faster on a well-managed on-premises or hybrid setup. An Evaluation gives you the comparison in writing before you decide.

Monthly. For every client we back up, Evolve Technologies restores a production workload from backup each month and records the result. Backups run daily, copies are encrypted on site and off site, and immutable copies sit where a compromised account cannot delete them.

Yes. Microsoft's retention settings have limited windows, offer no point-in-time restore of a whole mailbox or site, and can be emptied by a compromised admin account. Evolve Technologies runs a third-party backup of Exchange Online, SharePoint, OneDrive and Teams for its Queensland clients, tested on the same monthly schedule.

Veeam is the Evolve Technologies standard platform for server, virtual machine and Microsoft 365 backup, and we hold Veeam ProPartner status. Every recovery plan states the recovery time and recovery point objectives up front, so you know before an incident how long systems take to come back and how much data you could lose.

Evolve Technologies designs multi-site networks for businesses across the Gold Coast, Brisbane and Toowoomba: site-to-site VPNs, matching Sophos XGS firewalls at every location, managed Wi-Fi with separate staff and guest networks, and shared identity so one login works at every office.

Evolve Technologies arranges and manages business-grade internet for Gold Coast and South East Queensland clients, including NBN Enterprise Ethernet, private fibre, Starlink and 4G or 5G failover. We deal with the carrier on your behalf from the order to the fault call, and build failover in where uptime matters so the office keeps working when the primary link drops.

Hosted PBX, SIP trunking, Yealink handsets, soft-phone apps and Microsoft Teams calling are the phone systems Evolve Technologies supplies and manages for businesses on the Gold Coast, in Brisbane and in Toowoomba. We port your existing numbers, run old and new systems in parallel during the switch, and manage the carrier afterwards under the same agreement as your IT.

Yes. Where it fits, Evolve Technologies connects your phone numbers to Microsoft Teams so staff make and take external calls in the app they already use for meetings, with one set of contacts and one call history. Desk phones, call queues, auto-attendants and call recording still work alongside it, and the desk number follows staff to a laptop or mobile.

Often, yes. Evolve Technologies reviews every carrier service a business pays for, retires duplicates, right-sizes plans and renegotiates legacy rates. One automotive group has saved over $1.5 million to date after one internal attempt and one with another provider had stalled. A carrier review can run on its own or as part of an Evaluation.

IT strategy and consulting from Evolve Technologies covers a costed three-year technology roadmap, budget and forecast, procurement and vendor evaluation, and a compliance and risk review for Gold Coast, Brisbane and Toowoomba businesses. The findings are written down.

Evolve Technologies takes no commission or kickbacks from vendors. The platforms we recommend are ones we run ourselves or for other clients. Most strategy work starts with an Evaluation, our written IT review.

The Evolve Technologies AI adoption service has six pieces of work, in roughly this order: Microsoft 365 Copilot readiness, an AI policy for your staff, permissions and data labelling, process automation with Power Automate and Copilot agents, role-specific training, and a ninety-day review that measures whether it is saving time.

It is safe once the permissions are right. Copilot shows a user whatever that user can already reach, so a tenant with years of oversharing will put documents in front of staff who should never see them. Evolve Technologies fixes permissions, labels sensitive data and writes the AI policy before the first licence goes live. The AI readiness self-assessment on the AI adoption service page shows where your tenant stands today.

Yes, along with InfoTrack, Philips SpeechExec and Dragon Legal. Evolve Technologies manages the workstations, servers and Microsoft 365 tenancy behind them for law firms on the Gold Coast and in Brisbane. Patching runs after hours, matter files are backed up and restore-tested, and document access is controlled and logged to meet professional obligations.

When OMB Solicitors moved into a new five-level Southport building, Evolve Technologies ran the site survey, cabling plan, cloud build and vendor coordination, and the firm opened on day one even after the ISP missed its install date. For a move we coordinate the electricians, cablers, carrier, print and legal-software vendors.

In Gold Coast and Queensland practices, Evolve Technologies supports Best Practice, Medical Director, Shexie and Medical Objects. We keep Medicare and health fund claiming connections working, encrypt and back up the patient database with retention set to the regulated periods, and schedule maintenance outside clinic hours.

Yes, with site-to-site VPNs, managed Wi-Fi and cloud file access so site staff open the same files as head office. Evolve Technologies manages the tablets and laptops that go out to site, supports Framework, Procore, Bluebeam and Databuild, and has connected four offices across the Gold Coast and Toowoomba on one network for a regional builder.

MYOB, HandiSoft, Reckon and CashFlow Manager run on servers, terminal services and hosted environments that Evolve Technologies manages for accounting practices on the Gold Coast and in Brisbane, and we look after the Microsoft 365 tenancy around Xero and QuickBooks. Backups are versioned and copied off site to meet ATO retention, and access to client files is controlled and logged.

StrataMax is one of the core systems Evolve Technologies supports for strata managers on the Gold Coast and across South East Queensland, along with StrataVote, EzeScan and the Microsoft 365 tenancy around them. One growing strata manager moved its 15-workstation StrataMax environment onto a cloud platform we sized for the workload, with a second internet service and monthly test restores, and quarter-end now finishes inside business hours.

Yes. eraPower, Autogate, Revolution TUNE, UNITS and Eclipse are all supported, and Evolve Technologies manages the network and servers across the showroom, service centre and parts warehouse for dealerships and workshops on the Gold Coast and across South East Queensland. We segment manufacturer equipment from the rest of the network and review carrier bills.