$1.5 million saved on carrier bills.

A large automotive group was paying Telstra bills that one internal review and one by another provider had failed to reduce. We ran an Evaluation across the group's mobile fleet, data links, PABX services and voice trunks and took the findings back to the carriers.

The carrier bill

The group was paying for services it no longer used.

The group had added mobile plans, data links and voice services site by site over many years, each on its own contract, and the monthly Telstra invoice had never been reviewed as a whole.

Line items for closed sites

Line items on the monthly invoice traced back to services that had been decommissioned, sites that had closed, or plans that had been uplifted at renewal. Finance could see the total was wrong but could not show which lines to challenge.

Two earlier attempts had stalled

The group had already tried to get the bill down, once with its own staff and once with another provider. Neither got far: the carrier's account team had no incentive to find savings for the group, and the in-house team had neither a benchmark to argue from nor experience of carrier contract terms.

Rates unchanged since signing

Some plans were still on the rate card they had been signed at, years earlier, and newer commercial terms for the same services had never been requested.

The Evaluation

We listed everything the group was paying a carrier for.

We catalogued each active service against the physical site it served, tied it to a current owner, and mapped what the business used day to day.

The scope covered mobile plans, data links, PABX services, voice trunks and the legacy WAN circuits, which between them accounted for the whole Telstra invoice.

Benchmarking & renegotiation

We took the benchmark back to the carriers.

With a full picture of the group's spend and usage, we benchmarked against current commercial rates and went back to the carriers with specific asks: retire the duplicates, right-size the plans, reset rates to market, and credit the services that had been billed in error.

Each ask went to the carrier with the service list and the benchmark rate attached.

A standing review

The bill is now reviewed on a standing schedule.

We set up a standing strategic review of the group's carrier services.

New services are checked against the benchmark before they are signed, and renewal uplifts are picked up at the review before they reach the invoice.

The result

The carriers halved the fees and backdated the credits.

The saving is made up of retired services, renegotiated rates and credits for past billing errors.

Recurring fees halved

Monthly carrier spend dropped by roughly half once duplicate services were retired and plans were matched to what each site used.

Credits backdated

Services billed in error, including some that had stayed active after the site they served had closed, were credited back over multiple billing cycles.

Reviewed on a standing schedule

The strategic review now catches renewal uplifts and new services before they reach the invoice, and the group's carrier spend has stayed at the renegotiated level in the years since.

Send us a copy of your carrier invoice.

We benchmark each service against current commercial rates and come back with the lines worth challenging.

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