As news continues to spread across the globe, and locally here in Australia around the uncertainties of the Coronavirus (COVID-19) and its impact, we recognize the gravity of the situation for all. The concept of business continuity has been at the core of Evolve’s offering and mindset since day one. I want to share with you Evolve’s plans on how we will continue to support you and your MSP ecosystem in the days, weeks, and months to come.
By taking clear steps to prepare for the spread of COVID-19, we are confident that we can do our part to help reduce the impact and disruption for our clients and staff. Here are some specifics:
What is COVID-19?
Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. COVID-2019 is a new strain of coronavirus that has not been previously identified in humans. COVID-19 was first encountered in Wuhan, China, in December 2019, and has gone on to affect over 93,000 people in over 80 countries around the world, causing over 3,000 deaths. There is currently no vaccine to prevent COVID-19 – the best way to prevent illness is to avoid being exposed to this virus.
What action is Evolve Technologies taking?
Our senior leadership team are monitoring the situation via the Australian Government Department of Health and World Health Organisation and our ongoing response and position to managing our exposure will be evidence-based to ensure timely and appropriate action is taken.
The steps we have taken so far include:
- Creating a culture of infection control in the workplace that is reinforced during the annual influenza season, to include, if possible, options for working offsite while ill, systems to reduce infection transmission, and worker education.
- Establishing contingency plans to maintain delivery of services during times of significant and sustained worker absenteeism.
- Where applicable, enforcing remote working to allow workers to provide services from home if public health officials advise against non-essential travel outside the home.
- Monitoring overseas travel for employees who have just returned (as well as family or friends returning from overseas) and are about to commence back at work. We are also monitoring the situation in our own offices and client sites to ensure staff who visit, or work, at these sites are not impacted or put at risk through these environments.
- We have commenced work-from-home planning tests to prepare teams across our entire business
- We will be reducing our client site visits to a case by case basis that will be determined by the severity and whether it impacts your business continuity per each individual request. Some of the steps we will be taking include the below:
Our Technicians WILL:
- be attending site with their own peripherals i.e. wireless keyboard and mouse – our staff have been instructed not to use your equipment
- schedule monthly maintenance visits remotely unless Physical work is required.
- bring their own supply of anti-bacterial gel for use on site to prevent the transmission of any potentially harmful germs
- ask if anyone in the business is unwell at the time of their visit – if any of your staff have symptoms such as fever, cough, sore throat, tiredness or shortness of breath and have been overseas or in contact with a confirmed coronavirus case, unfortunately we will not be able to attend site.
**** We ask that you respect the above and remember like you, many of us are actively managing or preparing our families, clients, and businesses through Coronavirus outbreaks around the world. ****
- As the situation evolves, adjustments will be made to ensure we have the right Pandemic plan in place that will protect our staff and ensure continuity on our services to our clients.
The majority of the Evolve team has the technology and tools to do their job securely from any location and they are dedicated to you. We’re making decisions, like you, in real time on when to work remotely, eliminating non-critical travel and monitoring the guidance from local and global authorities to keep everyone on our team safe.
We understand your strong commitment to your clients and your interest in their livelihood. We feel the same way. Please reach out to us if you feel there is anything we can do. We are all in this together as a community.
Your questions answered
In the case of a Pandemic event, do you envisage any issues in continuing to deliver services?
We have plans in place that enable Evolve Technologies to meet all our contracted obligations and don’t foresee services being hindered.
In the case of a Pandemic event, will your organisation be able to operate with 25% or greater staff absence.
Yes, we will continue to operate, however, at reduced capacity.
In the case of a Pandemic event, is your organisation set-up to allow employees to work-from-home or remotely, and complete all tasks within the business as per usual timeframes?
Are there any other matters that we should be aware about?
Not at this time, as matters change over the coming weeks and months, we will communicate the impact accordingly.
What can I do to protect myself?
To protect yourself and others from infection practice good hand and respiratory hygiene including:
- cleaning hands with soap and water or alcohol-based hand rubs
- covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
- avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
- staying home if you are unwell.
You should also try and stay at least 1.5 metres away from people coughing or sneezing.